Returns & refunds

Personalised items

Many gifts on Every Gift Gives are made to order with your wording or photo. Under UK consumer law, the usual 14-day “change of mind” right often does not apply once a personalised product has been produced to your specification.

That means we generally cannot accept returns of personalised goods solely because you changed your mind, chose different wording, or no longer need the gift — if the item matches what you ordered.

Faulty, damaged or not as described

If something arrives faulty, damaged in transit, or not as described, please contact us within 14 days of delivery with:

• Your order reference
• Photos of the issue and packaging where helpful
• A short description of the problem

We will arrange a repair, replacement or refund as appropriate. You will not be left out of pocket for our mistakes.

Non-personalised items

Where a product is not personalised and is unused, in original condition, and returned within 14 days of delivery, we can usually offer a refund of the product price. Return postage is your responsibility unless the item is faulty or not as described.

How refunds work

Approved refunds go back to the original payment method via Stripe. Delivery charges are refunded when the whole order is returned due to our error or a fault.

Cancellations before production

If you need to cancel, contact us immediately with your order reference. If production has not started, we will cancel and refund. Once production has begun on a personalised item, cancellation may not be possible.

Contact

Contact support   or email via the form on our contact page with your order reference.

Last updated: July 2026 · Operated by FND Connect CIC.